FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Provide drawings and reply to quotation within 24 hours.

Do you have a MOQ?1 piece minimum order

1 Piece minimum order.

What is the average delivery time?

10--25 days

Which payment methods do you accept?

Prepayment + final payment, 30 days after the monthly payment is considered.

How long is the product warranty?

Warranty 12 months.

Can you guarantee product delivery?

On-time delivery rate 95%.

Shipping costs?

Including shipping fee.

Do you have ISO9001 certification?

Yes, We have ISO9001:2015 certification.

What services do you provide?

We manufacture plastic injection molds and hardware parts processing and assembly for sample and mass production. We also provide mold and equipment design services.

How can I contact you?

You can contact us via our website link, email, Whatsapp or WeChat. We will reply you within 24 hours.

How can I get a quote?

After receiving your message, we will reply you within 24 hours. In your message, please provide the following information and data so that we can send you a competitive price according to your request. 2D part drawings in PDF or JPG format and 3D part drawings in UG, PRO/E, SOLIDWORKS, CATIA, CAD, STP, X_T, IGS, PRT, DWG or DXFb format c) Resin Information (Data Sheet) Annual Quantity Requirements for Parts .

What do we do if we don't have a part drawing?

You can send us your plastic part samples or size photos and we can provide you with our technical solutions. We will create.

Can we get some samples before mass production?

Yes, we will send samples to you for confirmation before starting mass production.

Due to the time difference between China and overseas, how can I get information on the progress of my order?

We send production progress reports with digital pictures and videos showing production progress.

What is your production lead time?

Our standard tooling lead time is 4 weeks, or depending on the complexity of the part. For plastic mouldings it is 15-20 days, depending on your quantity requirements. The production cycle of hardware products is 10-20 days, depending on your quantity requirements.

What are your payment terms?

50% as payment deposit, 50% balance will be paid before shipment. For small amounts we accept Paypal, Paypal commission will be added to the order. For large value transactions, wire transfer is the preferred method.

How do you ship?

We have our own logistics department, which can provide shipping cost by sea or air, EXW Incoterms, FOB, DDP, DDU, etc. Or we can cooperate with your appointed freight forwarder.

How can I guarantee our quality?

During mold making or hardware product manufacturing, we do material and part inspection. During the part production process, we conduct 100% comprehensive quality inspection before packing and reject every part that does not meet our quality standards or customer-approved quality.